Shipping and Return Policy

Shipping Procedures

Orders are shipped within 14 days of purchase. For online orders, tracking numbers are provided if customer has provided a valid email address. Shipping is USPS, FedEx or UPS.

Return Procedures

In the event that an online purchase does not meet your expectations, we accept returns. Items must be unworn and unused, and include all tags, parts, and accessories. To avoid damages, we recommend trying on footwear in carpeted areas. Original shipping charges are not refundable. We accept returns based on the following time frames from receipt of your order:
Price Return Time Frame
Regular Price: 14 Days
Sale Merchandise Final Sale: No returns, exchanges, or price adjustments

There are no returns or exchanges on international orders.

Return Instructions

  • Pack the item(s) securely in the original product packaging
  • Please include packing slip or return form inside return package
  • You will receive a return confirmation email once we receive your package (allow up to 7 days for in-house processing). Allow up to 30 days for your credit card company to process your credit
  • Please send your package to: Claire Flowers LLC 7751 Carondelet Avenue, Suite 110, Clayton, MO 63105
  • Your return shipping charges must be prepaid, as we cannot accept C.O.D. deliveries. For your protection, please retain the tracking information. We are not responsible for item(s) that do not arrive at our warehouse and customer cannot supply proof of delivery signature.


We are unable to automatically process exchanges at this time. To exchange an item, please return the item you do not want and place a new order on You may place your re-order at any time. We do not accept exchanges on sale merchandise.

Price Adjustments

Items purchased from Claire Flowers retail locations or are not eligible for price adjustments.